RETURNS - It's Easy! If for any reason you are unsatisfied with your purchase, we will be happy to refund or replace your product(s). For damaged or defective products, Traveling With Kids will pay the return shipping costs. If the product(s) were damaged during shipping, please include the original shipping package with the return. For merchandise that is unwanted, unused and resalable please return the product(s) with the original packaging to us within 30 days for a refund. Please be aware that there is a 15% restocking fee for returns and you are responsible for return shipping costs. Please email is at returns@travelingwithkids.com with the reason you are returning the item(s). Please ship the unwanted items to us via United Parcel Service (UPS) or another trackable and insured method (Fed Ex) to: Traveling With Kids Returns R- Your Order # 1545 South 4800 West Salt Lake City, UT 84104 If you have any questions, please call 801-864-4827 or email us at returns@travelingwithkids.com. Note: For hygienic reasons some products are non-returnable if used – such as bathing suits, potties etc.Please note in the product detail section whether the item(s) you are ordering is(are) returnable. Sales of All Clearance/Sale Items are Final (unless there is a manufacturers defect). Please allow 10-15 days for credit card refunds.